Shipping/Refund Policy

We have a no refund policy. If you would like to cancel a placed order, you must do so within 48 hours of receiving your order confirmation email. There will be a 14% Cancellation Fee on all orders automatically during cancellation.

 

Due to Covid-19, medical supplies are receiving first priority during shipping so please allow an extra 3-4 days to receive items on top of our normal shipping policy.

 

At the moment shipping takes 5-10 business days, (not including Saturday & Sunday). Orders placed after 7pm CST will be processed the Next Business Day. All orders are shipped by UPS Ground. If your order is over $250 it does require a signature.

 

All wig orders are custom made, therefore, we do not start production until ordered.

PRODUCTION TIME FOR UNITS ARE 2-3 WEEKS(not including shipping) UNTIL FURTHER NOTICE!!!

 

DUE TO THE RECENT ACTIVITY WITH FRAUD TRANSACTIONS, UNFORTUNATELY YOU CANNOT PICKUP ORDERS FROM STORE THAT ARE PLACED ONLINE. IF YOU WOULD LIKE TO PURCHASE WHAT’S IN STORE PLEASE GO TO OUR CONTACT PAGE TO SCHEDULE TO COME IN TO PURCHASE.

 

We do offer Expedited Shipping you must give us a call at 678-786-9297 BEFORE placing your order for this service. We do not offer Expedited shipping on our Raw Hair due to how it is sourced. No we do not offer overnight shipping, only expedited shipping meaning you can receive your hair within 2-3 business days depending on your expedited shipping option.